Terms of Service

Last updated: 10/11/2025

Acceptance of Terms

By accessing and using CountFox, you accept and agree to be bound by the terms and provision of this agreement.

Description of Service

CountFox is an inventory management and audit platform that helps retail stores, warehouses, and teams manage their inventory efficiently through digital tools and real-time collaboration features.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Acceptable Use

You agree to use CountFox only for lawful purposes and in accordance with these Terms. You may not use the service in any way that could damage, disable, or impair our systems.

Data and Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

Service Availability

While we strive to maintain service availability, CountFox is provided "as is" and we do not guarantee uninterrupted access to the service.

Limitation of Liability

CountFox shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

Subscription and Billing

CountFox operates on a subscription basis. By subscribing, you agree to pay the applicable fees for your selected plan. Subscriptions automatically renew unless cancelled before the renewal date.

Payment Processing

All payments are processed securely through Autumn. We accept credit cards, debit cards, and ACH bank account payments. Payment information is never stored on our servers - all payment data is handled by Autumn in compliance with PCI-DSS and banking regulations.

Billing Cycle

You will be billed on a recurring basis according to your selected billing interval (monthly or yearly). Charges occur on the same day each billing period. You will receive an email receipt for each successful payment.

Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied within the first 14 days, contact us for a full refund. After 14 days, fees are non-refundable, but you may cancel at any time to prevent future charges.

Cancellation

You may cancel your subscription at any time through your Polar customer portal or by contacting support. Upon cancellation, you'll retain access until the end of your current billing period. No refunds are provided for partial billing periods.

Failed Payments

If a payment fails, we will attempt to process it again. After multiple failed attempts, your subscription may be suspended or terminated. You are responsible for maintaining valid payment information.

Data Ownership and Security

You retain all rights to your inventory data. We will never sell your data to third parties. Your data is encrypted at rest and in transit. Upon account termination, you may export your data, after which it will be deleted according to our retention policy.

Service Level

We strive to maintain 99.9% uptime for our services. Planned maintenance will be announced in advance when possible. We are not liable for service interruptions caused by factors beyond our control.

Termination

We reserve the right to suspend or terminate your account for violation of these terms, non-payment, or fraudulent activity. Upon termination, your right to access the service ceases immediately.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes to these Terms of Service via email and through in-app notifications. Continued use after changes constitutes acceptance.

Contact Information

If you have any questions about these Terms of Service, please contact us at legal@countfox.com